• In-Stock Gear: 1-2 business days
• Preorder Gear: 3-4 business days
• Custom Order Gear: vendor ships your order directly to you; shipping times vary
• Dropship Gear: vendor ships your order directly to you; shipping times vary

If an item is "drop-shipped," it means that we will be placing your order directly with the vendor and the item will be shipped from the vendor directly to you.

Softball.com makes every attempt to process orders for in-stock merchandise the same day they are received.

Our standard cut-off time for daily order processing is: 

• Standard Ground Orders: 1 p.m. CST Monday - Friday
• Expedited Air Orders: 2 p.m. CST Monday - Friday.

Orders for in-stock merchandise received during the weekend (after the Friday cut-off time) will ship on the following Monday. 

Order processing times vary for merchandise that is shipped directly from our vendors (Merchandise labeled as: Dropship item - ships from manufacturer). Standard Ground shipping is not available for US Territories. 

Orders may be delayed if we experience any issues processing your credit card information. Please make certain that you provide your correct Account Name, Billing Address, Card Type, Account Number, and Security Code. 

Standard Shipping Service: 

Standard Shipping service is available for orders placed before 1 p.m. CST Monday - Friday for in-stock items. In-Stock items that are shipped via Standard Shipping service typically arrive within (3-8) business days after leaving our distribution center. 

Standard Shipping service is via FedEx or USPS depending upon shipment weight and destination. Orders less than 1 lb. and orders shipping to a rural address or P.O. Box will be delivered by the USPS. All other Standard shipments are via Fedex. 

Second-Day Service: 

Second Day shipping service is available for orders placed before 2 p.m. CST Monday - Friday for in-stock items only. In-Stock items that are shipped via second day service arrive in (2) business days after leaving our distribution center. Deliveries for standard second day service are made Mondays through Fridays only. 

Order processing times vary for merchandise that is shipped directly from our vendors (Merchandise labeled as: Dropship item - ships from manufacturer). Pre-Ordered items are not available for second day shipping. Guaranteed 2 Day shipping is not available for US Territories. 

Second-Day Air 

For orders placed before 2 p.m. CST Monday - Friday:

Placed: Monday ⇒ Received: Wednesday

Placed: Tuesday ⇒ Received: Thursday

Placed: Wednesday ⇒ Received: Friday

Placed: Thursday ⇒ Received: Monday

Placed: Friday ⇒ Received: Tuesday

Placed: Saturday (Order Processed by FedEx on Monday) ⇒ Received: Wednesday

Placed: Sunday (Order Processed by FedEx on Monday) ⇒ Received: Wednesday

Next-Day Service: 

Next Day shipping service is available for orders placed before 2 p.m. CST Monday - Friday for in-stock items only. In-Stock items that are shipped via Next Day service arrive in (1) business day after leaving our distribution center. Deliveries for Next Day service are made Mondays through Fridays only. 

Order processing times vary for merchandise that is shipped directly from our vendors (Merchandise labeled as: Dropship item - ships from manufacturer).  Guaranteed Next Day shipping is not available for US Territories. 

Next-Day Air:

For orders placed before 2 p.m. CST Monday - Friday:

Placed: Monday ⇒ Received: Tuesday

Placed: Tuesday ⇒ Received: Wednesday

Placed: Wednesday ⇒ Received: Thursday

Placed: Thursday ⇒ Received: Friday

Placed: Friday ⇒ Received: Saturday

Placed: Saturday (Order Processed by FedEx on Monday) ⇒ Received: Tuesday

Placed: Sunday (Order Processed by FedEx on Monday) ⇒ Received: Tuesday 

FedEx Next-Day Saturday Air: 

Saturday deliveries are available in select areas. Please call 833-908-3923 for details. (Monday-Friday)

Severe Weather Impact: Note that the UPS Service Guarantee does not apply when transportation networks are disrupted due to events of this nature. 

ALASKA & HAWAII & PUERTO RICO: 

Standard shipping service is via UPS Ground, USPS Priority Mail depending upon shipment weight and destination. Expedited Shipping is also available via Fedex 2nd Day Air. Check the UPS Transit Time Calculator for actual expedited service options and transit times. 

VIRGIN ISLANDS & OTHER US TERRITORIES: 

Standard shipping to the Virgin Islands and other US Territories is via US Postal Service. 

APO & FPO SERVICE: 

APO & FPO orders are charged the standard shipping rate and shipped via US Postal Service. 

CANADIAN SERVICE: 

Softball.com offers the following small package and freight services to Canada: 

** Customer will be responsible for duties & taxes at the time of delivery.  
*** All Shipments will be quoted & priced on an individual order basis.  
**** Nike, Easton, Under Armour, Louisville Slugger, Majestic, Outdoor Cap, New Era Cap, Oakley, New Balance, Wilson, DeMarini, ATEC and any licensed MLB merchandise cannot be shipped to Canadian addresses from Softball.com. 

If an item is back-ordered, it means that we have stock expected in shortly. We will display the date that we expect the stock to return. Note: please allow 3 to 4 business days in order to receive products into our warehouse and to ship this item out to you. 

Can't wait for an item? Please contact our customer service team at 833-908-3923 and we will help you find a similar in-stock item! 

In order to return an item you will need to fill out this form. Please follow the instructions and fill out all of the requested information so that your return label can be generated. 

Once the label has been created, please print and attach securely to your return package, then drop it off at your local USPS store.

**Don't forget to include your order number on the return label in order to expedite your refund.**

In order to be able to cover a new product under free returns, we do not offer exchanges; however, you are welcome to return any unwanted products and replace an order for the different item(s).

Any promotional pricing will not be applied to the replacement order.

Softball.com (a Team Express brand) offers a -day return policy on eligible items. 

Items being returned must be in new, unused, original condition. All original boxes, bags, packaging, accessories, and literature must be in new condition and included with the product. We do not accept returns on customized items, steamed gloves, gift cards or products not purchased from us and sent to our returns department in error. Please note, there is a $ Return Fee for administrative/restocking purposes.

Once the item(s) is received, it will be inspected by our product specialists. If it is determined there has been an abuse of the product, it will be returned back to you. Please allow up to 15 business days for the return to be processed.

Once the return has been processed. a refund for the cost of the product—less any applicable service fees—will be issued back to the original form of payment.

Regarding Manufacturers Warranties

You will need to contact the manufacturer for resolution on certain products.

Ineligible Items

We do not accept returns on used bats, customized items, steamed gloves, gift cards, DVDs or products not purchased from us and sent to our returns department in error. 

If your order is lost or delivered to you damaged, please contact us at 833-908-3923 so we can start the claims process.

Please keep in mind that the claims process can take 8-10 business days for a resolution. Softball.com reserves the right to refuse a  refund or replacement depending on the results of the claim.

All refunds will be issued back to the original form of payment.

If using a prepaid gift card (Visa, etc), please keep that card until you are certain you are keeping your order. If you no longer have that card please call customer service (833-908-3923) as soon as possible to update payment. Once the refund goes through to the prepaid card, we are unable to return funds.

Manufacturers Warranties

For the following products, you must call the manufacturer for a resolution:

• All (non-wood) bats have a minimum 365-day return period with the manufacturer.
• All-Star helmets are to be returned to the All-star for repair or replacement.
• Pitching machines.
• Oakley glasses- No warranty for football or catchers sun visors.

Drop-ship Items are returned to our Distribution Center. Please contact us at 833-908-3923 for warranty information on drop-ship items.

We do not accept returns on used bats, customized items, steamed gloves, gift cards, DVDs or products not purchased from us and sent to our returns department in error.

Softball.com accepts all major credit cards: American Express®, Discover®, MasterCard®, and Visa®. We also accept monies from various third-party financial services, such as Amazon Payments and PayPal.

Payment can also be remitted using a valid Softball.com gift card, provided the balance is sufficient.

When providing a credit card number for payment, you will be asked to provide the security number (or CVV code) from the reverse of the card. American Express credit cards are exceptions-- the CVV codes on their cards are listed on the front as a four-digit sequence.

• Orders placed on our website are charged at the time the order is shipped.
• Orders placed with items shipping from a manufacturer will be charged in full when the order is placed.
• Orders placed using a 3rd party financial services, such as Amazon Payments, will be charged when the order is placed.

In order to place a team order, please call or email and one of our team sales representatives will help you with any quotes or questions you may have.